Incident Management

Vision Mission and Promise
Vision Mission and Promise

Chemical emergencies and pollution related incidents range from minor industrial spills to major calamities such as industrial fires, spillages during shutdowns and breaches of storage vessels and dams.

EnviroServ has been successfully handling chemical emergencies and pollution related incidents for our key account customers for many years. The company provides these services against prearranged contracts where required by our customers. The effective and safe management of these emergencies require highly specialised skills, resources and abilities. EnviroServ offers comprehensive, peace-of-mind solutions for both emergency management and environmental protection across sub-Saharan Africa.

Containment phase

The containment phase is the most dangerous and critical of the incident management phases for hazardous material/waste emergencies, a weak response during this phase translates to a larger and protracted life and property threat. A larger component of environment is exposed and more clean-up and long-term remediation has to be effected; and consequently a larger demand on resources and considerably higher cost. Civil emergency services are responsible for the containment and threat neutralisation of chemical emergencies. EnviroServ’s Hazmat team offers resources and support to emergency services during this critical phase of emergency management.





    A 24-hour reactive support service is offered for emergency clean-ups, hazardous material spillage containment and on-site surface and soil remediation. EnviroServ’s technicians have the expertise and skills to do high-risk work associated with the cleaning of premises and the management of waste after industrial fires, especially where hazardous chemicals were involved. The safe resolutions of these emergencies require three distinct phases, containment, clean-up and long-term remediation.

    Cleanup phase

    The clean-up phase is in essence gross product removal from the exposed areas. During this phase the threat to life and property should be greatly reduced, provided product removal is done speedily. Clean-up procedures may include vacuuming or pumping of loose products, repacking of compromised vessels, manual collection of contaminated materials, product skimming from water bodies, utilisation of earthmoving plant to collect contaminated soil, or large vacuum or pump plant to move sludge and liquids. Activities can include supplementary containment, gross in-situ chemical treatment before collection, demolition and in-situ decontamination.

    EnviroServ offers:

    • Detailed assessment of the risks around all operations with hazardous materials
    • Implementation of plans including the instalment of first line response equipment
    • Site service contracts customised to a customer’s requirement
    • Stand-by service at agreed level
    • Protective equipment inventory
    • Decontamination systems
    • On-site industrial cleaning services
    • Product containment equipment and absorbent materials such as plugs, patches, booms and dykes
    • Over-packing of compromised vessels/drum
    • Product collection and skimming
    • In-situ bioremediation when hydrocarbons are involved
    • Product transfer (tanker off-loading)
    • In-situ chemical treatment and/or neutralisation
    • High pressure washing of contaminated surfaces
    • Bulk material handling, i.e. collection, on-site storage and transport of bulk solid and liquid volumes
    • Safety stand-by operations


    • The staff is highly trained in Hazchem: Confined Space Entry and firefighting procedures to ensure compliance to legal requirements.
    • Clear understanding of the risks associated with specific hazardous materials.
    • Careful contingency planning for each identified risk.
    • Trained staff acting promptly with the correct equipment can contain an incident and significantly minimize cost and environmental impact.
    • Peace of mind through understanding and careful risk management.
    • Clear established service level agreements for stand-by services.
    • Clear established service level agreements for response services.
    • The above services are offered “cradle-to-grave”, i.e. EnviroServ will perform all activities associated with the product’s life cycle from the moment of taking responsibility for a spill clean-up onwards. Responsibilities include collection, transport and safe disposal.


    Pledge & Values
    Pledge & Values

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